Great Western Hotel Returns and Refund Policy
At the Great Western Hotel, we strive to provide exceptional experiences and top-quality services. If you are not completely satisfied with your purchase, we are here to assist you.
1. Returns
Eligibility
– Items must be returned within 30 days of purchase.
– To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
– Proof of purchase is required for all returns.
Non-returnable items
– Gift cards
– Items marked as “Final Sale”
– Perishable goods such as food and beverages
Process
1. To initiate a return, please contact our customer service team at info@greatwesternhotel.pub with your order number and reason for the return.
2. Once your return is approved, you will receive instructions on how to return your item.
3. Please ensure the item is securely packaged to prevent damage during transit.
2. Refunds
Eligibility
– Refunds are issued for items returned within 30 days of purchase in their original condition.
– Shipping costs are non-refundable unless the return is due to our error (e.g., incorrect or defective item).
Process
1. Once we receive and inspect your returned item, we will notify you of the status of your refund.
2. If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or missing refunds
– If you haven’t received a refund yet, first check your bank account again.
– Then contact your credit card company; it may take some time before your refund is officially posted.
– Next, contact your bank. There is often some processing time before a refund is posted.
– If you’ve done all of this and you still have not received your refund, please contact us at info@greatwesternhotel.pub
3. Exchanges
– We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@greatwesternhotel.pub with your order number and details of the issue.
4. Shipping
– You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error.
– Shipping costs are non-refundable.
5. Contact Us
If you have any questions about our returns and refund policy, please contact us at:
Great Western Hotel
Email: info@greatwesternhotel.pub
Phone: 03 53562270
